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Customer Success Representative

PART TIME • ST. CATHARINES, ONTARIO
 
Benefits/Perks
  • Generous hourly rate, plus opportunity for performance bonuses or commissions.
  • Extended Health benefits, including Dental, Vision, Prescriptions, Life and other great benefits.
  • Pensions plan with company match up to 3% per pay period.
  • Onboarding, Training program with both in person 1 on 1 mentoring, online and company training.
  • Growth and Advancement Opportunity.
  • Free Use of Culligan Drinking Water System while in our employment.
  • Eligibility for annual recognition and training meetings
  • Holiday Dinners, Birthday lunches, BBQ’s.
  • Family oriented company culture.  Work for a family business that been in business since 1952.
  • Owner who knows your name and is involved with you and the team on a daily basis.
 
Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. 
 
Responsibilities
  • Extensive problem-solving, order processing, and helping to manage customer accounts
  • Provide proactive sales support by developing close relationships with customers
  • Schedule and process service and delivery orders 
  • Coordinate schedules with the service/sales operations team
  • Contact customers for purposes of scheduling additional services or offering maintenance plans
  • Refer unresolved customer grievances to designated departments for further investigation
 
Qualifications
  • High school diploma or GED
  • Minimum of two years of customer service experience required
  • Strong time management and project management skills
  • Proficient in Microsoft Office (word, excel, outlook)
  • Excellent communication skills, both written and verbal
 
About Culligan Niagara/Purahome
At Culligan Niagara and Purahome, our vision is to revolutionize the way people experience their homes by providing premium water and air solutions that promote health, well-being, and environmental sustainability. 
We are committed to leading the industry in innovative products and unparalleled service, ensuring a future where every home is a sanctuary of clean water and air, enriching lives and our communities in Niagara.
 
Compensation: $20.00 – $25.00 per hour
 

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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